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There is no doubt that we live in interesting times. Not only has the worldwide pandemic forced millions of people around the world to work from home, but it has also moved us to delve into the world of technology and use it in unique ways. With many businesses working remotely, consumers changing the way they shop, and billions of people communicating in new and innovative ways, technology is changing fast.

Now that 2021 is here, let’s explore all the interesting technology trends of the future:

  • Artificial Intelligence (AI) and Machine Learning (ML)

AI and ML are by no means new technology, but it is definitely seeing major developments. Increasingly more businesses are also implementing it to improve their operations and to enhance customer service. AI can be used to automate work processes, to provide predictive analysis and to train employees. ML allows computers to search for and identify valuable insights businesses can use to enhance customer service.

  • Edge computing

While the popularity of cloud services is still on the rise, increasingly more businesses are looking for a more secure solution. Enter Edge computing. Edge computing involves collecting, storing, processing and analysing data closer to the location where it is needed, instead of in a centralised data-processing environment.

  • Contactless service 

With a major focus on social distancing, more businesses are looking for ways to service customers and clients through contactless methods. Apps are being developed for ordering and servicing purposes that help consumers shop and have access to customer service remotely.

  • Internet of Behaviours (IoB)

The Internet of Things (IoT) is a network of interconnected objects or devices that gather and transfer data over the internet. IoB is designed to make sense of this data and bring about a change in consumer behaviours, interests, and preferences, including purchasing habits.

  • Quantum computing

Quantum computing is a form of computing that can easily query, monitor, analyse and act on data from almost any source. This new technology is specifically useful for businesses in the financial sector to manage risks and to detect fraud.


The future for new and small businesses

Following new tech trends is especially useful if you have a new or small business who wants to grow quickly and stand out among competitors. It is, however, important to consider all the aspects of new technology to ensure a certain solution is right for your needs.

If you are ready to take your business to the next level with innovative technology, talk to the team at The IT Advantage today.